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CoachComm Care

Customer Service and Technical Support are part of every solution we sell at CoachComm because great customer service and support are just as important as great products. It’s our way of saying “we’re here for you when you need us.” We offer several support plans, so you may select the one that best fits your needs. Extended protection plans are also available on a variety of products that go above and beyond the manufacturer’s warranties.

We would all like to think that nothing will ever go wrong. But you are a coach – you know that is simply not the case. That is why we offer CoachComm Care. CoachComm Care gives you peace of mind in knowing that your equipment will keep working for you year after year, helping you prepare for games and come out on the winning side!

CoachComm Care offers extended product protection plans in addition to manufacturers’ warranties, including annual servicing agreements so you can be sure you are ready for opening day. How can we help you? Call your CoachComm Solutions Expert today to find out or to request a free brochure.

Before You Ship Your Equipment for Service
Please contact our Customer Service Department prior to sending equipment in for service. This will ensure that your issue is handled in a reliable and timely manner.

Note that you will be responsible for shipping equipment to CoachComm. Manufacturer’s warranty coverage includes parts, labor, and outbound shipping (after service is completed).

Phone Support
For phone support, please call 1.800.749.2761 between 8:00 am-5:00 pm CST, Monday through Friday (excluding holidays).

Privacy Policy

Privacy Policy
Personal Information
You may choose to provide personal information (such as your name, address, telephone number and email address) on this Web site. Here are some of the ways you may provide the information and the types of information you may submit. We also tell you how we may use the information.

Contact Us
If you email us through the “Contact Us” link on this site or submit a request for information, we ask you for information such as your name and email address so we can respond to your questions and comments. You may choose to provide additional information as well.

Demo Request
If you email us through the “Demonstration Request” link on this site, we ask you for information such as your name, company, address, phone number and email address so we can respond to your questions and comments. You may choose to provide additional information as well.

Questionnaires and Surveys
We occasionally may ask visitors to our Web site to complete online surveys and opinion polls about their activities, attitudes and interests. These surveys help us serve you better and improve the usefulness of our site. In conducting these surveys we may ask you for your name and email address. We do not keep any personal information about you in connection with your participation in a survey unless you specifically agree to provide that information.

Non-Personal Information
We collect certain aggregate and non-personal information when you visit this Web site. Aggregate and non-personal information does not relate to a single identifiable visitor. It tells us such things as how many users visited our site and the pages accessed. By collecting this information, we learn how to best tailor our Web site to our visitors. We collect this information either through “cookie” technology or with “web beacons,” as explained below.

Cookies
Like many companies, we use browser cookies on this Web site. Browser cookies are bits of text that are placed on your computer’s hard drive when you visit certain Web sites. We use browser cookies to tell us, for example, whether you’ve visited us before or if you’re a new visitor and to help us identify site features in which you may have the greatest interest. Browser cookies may enhance your online experience by saving your preferences while you are visiting a particular site.
The “help” portion of the toolbar on most browsers will tell you how to stop accepting new browser cookies, how to be notified when you receive a new browser cookie, and how to disable existing browser cookies. Remember though, without browser cookies, you may not be able to take full advantage of all our Web site features.

Web Beacons
Certain pages on our site contain “web beacons” (also known as Internet tags, pixel tags and clear GIFs). These web beacons allow third parties to obtain information such as the IP address of the computer that downloaded the page on which the beacon appears, the URL of the page on which the beacon appears, the time the page containing the beacon was viewed, the type of browser used to view the page, and the information in cookies set by the third party. We use log files to store the data that is collected through web beacons.

Information We Share
We do not sell or otherwise disclose personal information about our Web site visitors, except as described here. We may share information provided by our visitors to www.coachcomm.com with service providers we have retained to perform services on our behalf. These service providers are contractually restricted from using or disclosing the information except as necessary to perform services on our behalf or to comply with legal requirements. In addition, we may disclose information about you (i) if we are required to do so by law or legal process, (ii) to law enforcement authorities or other government officials, or (iii) when we believe disclosure is necessary or appropriate to prevent physical harm or financial loss or in connection with an investigation of suspected or actual illegal activity.

Links to Other Sites
We provide links to other Web sites for your convenience and information. These sites may have their own privacy statements in place, which we recommend you review if you visit any linked Web sites. We are not responsible for the content of linked sites or any use of the sites.

Children’s Privacy
This Web site is not directed to children under the age of thirteen and we do not knowingly collect personal information from children under the age of thirteen on the site. If we become aware that we have inadvertently received personal information from a visitor under the age of thirteen on the site, we will delete the information from our records.

Terms and Conditions

Terms and Conditions
Legal Notices
Please read the following terms-conditions carefully before using this site.
This Web site is provided by CoachComm and may be used for informational purposes only. By using the site or downloading materials from the site, you agree to abide by the terms and conditions set forth in this notice. If you do not agree to abide by these terms and conditions, do not use the site or download materials from the site.

Limited License
Subject to the terms and conditions set forth in this Agreement, CoachComm grants you a non-exclusive, non-transferable, limited right to access, use and display this site and the materials thereon. You agree not to interrupt or attempt to interrupt the operation of the site in any way.

CoachComm authorizes you to view and download the information (“Materials”) at this Web site (“Site”) only for your personal, non-commercial use. This authorization is not a transfer of title in the Materials and copies of the Materials and is subject to the following restrictions: 1) you must retain, on all copies of the Materials downloaded, all copyright and other proprietary notices contained in the Materials; 2) you may not modify the Materials in any way or reproduce or publicly display, perform, or distribute or otherwise use them for any public or commercial purpose; and 3) you must not transfer the Materials to any other person unless you give them notice of, and they agree to accept, the obligations arising under these terms and conditions of use. You agree to abide by all additional restrictions displayed on the Site as it may be updated from time to time. This Site, including all Materials, is copyrighted and protected by worldwide copyright laws and treaty provisions. You agree to comply with all copyright laws worldwide in your use of this Site and to prevent any unauthorized copying of the Materials. Except as expressly provided herein, CoachComm does not grant any express or implied right to you under any patents, trademarks, copyrights or trade secret information.

Disclaimer
THE MATERIALS MAY CONTAIN INACCURACIES AND TYPOGRAPHICAL ERRORS. COACHCOMM DOES NOT WARRANT THE ACCURACY OR COMPLETENESS OF THE MATERIALS OR THE RELIABILITY OF ANY ADVICE, OPINION, STATEMENT OR OTHER INFORMATION DISPLAYED OR DISTRIBUTED THROUGH THE SITE. YOU ACKNOWLEDGE THAT ANY RELIANCE ON ANY SUCH OPINION, ADVICE, STATEMENT, MEMORANDUM, OR INFORMATION SHALL BE AT YOUR SOLE RISK. COACHCOMM RESERVES THE RIGHT, IN ITS SOLE DISCRETION, TO CORRECT ANY ERRORS OR OMISSIONS IN ANY PORTION OF THE SITE. COACHCOMM MAY MAKE ANY OTHER CHANGES TO THE SITE, THE MATERIALS AND THE PRODUCTS, PROGRAMS, SERVICES OR PRICES (IF ANY) DESCRIBED IN THE SITE AT ANY TIME WITHOUT NOTICE.

THIS SITE, THE INFORMATION AND MATERIALS ON THE SITE, AND THE SOFTWARE MADE AVAILABLE ON THE SITE, ARE PROVIDED “AS IS” WITHOUT ANY REPRESENTATION OR WARRANTY, EXPRESS OR IMPLIED, OF ANY KIND, INCLUDING, BUT NOT LIMITED TO, WARRANTIES OF MERCHANTABILITY, NONINFRINGEMENT, OR FITNESS FOR ANY PARTICULAR PURPOSE. SOME JURISDICTIONS DO NOT ALLOW FOR THE EXCLUSION OF IMPLIED WARRANTIES, SO THE ABOVE EXCLUSIONS MAY NOT APPLY TO YOU.

Third-Party Sites
As a convenience to you, CoachComm may provide, on this Site, links to Web sites operated by other entities. If you use these sites, you will leave this Site. If you decide to visit any linked site, you do so at your own risk and it is your responsibility to take all protective measures to guard against viruses or other destructive elements. CoachComm makes no warranty or representation regarding, and does not endorse, any linked Web sites or the information appearing thereon or any of the products or services described thereon. Links do not imply that CoachComm or this Site sponsors, endorses, is affiliated or associated with, or is legally authorized to use any trademark, trade name, logo or copyright symbol displayed in or accessible through the links, or that any linked site is authorized to use any trademark, trade name, logo or copyright symbol of CoachComm or any of its affiliates or subsidiaries.

External Links to the Site
All links to the Site must be approved in writing by CoachComm, except that CoachComm consents to links in which: (i) the link is a text-only link containing only the name “CoachComm”; (ii) the link “points” only to www.CoachComm.com and not to deeper pages; (iii) the link, when activated by a user, displays that page full-screen in a fully operable and navigable browser window and not within a “frame” on the linked website; and (iv) the appearance, position, and other aspects of the link may neither create the false appearance that an entity or its activities or products are associated with or sponsored by CoachComm nor be such as to damage or dilute the goodwill associated with the name and trademarks of CoachComm or its Affiliates. CoachComm reserves the right to revoke this consent to link at any time in its sole discretion.

Information Provided By You
Any personally identifiable information you may provide to CoachComm via this Site is protected by the Privacy Policy associated with this Site. CoachComm does not want you to, and you should not, send any confidential or proprietary information to CoachComm via the Site. You agree that any information or materials that you or individuals acting on your behalf provide to CoachComm will not be considered confidential or proprietary. By providing any such information or materials to CoachComm, you grant to CoachComm an unrestricted, irrevocable, worldwide, royalty-free license to use, reproduce, display, publicly perform, transmit and distribute such information and materials, and you further agree that CoachComm is free to use any ideas, concepts or know-how that you or individuals acting on your behalf provide to CoachComm. You further recognize that CoachComm does not want you to, and you warrant that you shall not, provide any information or materials to CoachComm that is defamatory, threatening, obscene, harassing, or otherwise unlawful, or that incorporates the proprietary material of another.

Limitation of Damages
IN NO EVENT SHALL COACHCOMM OR ANY OF ITS SUBSIDIARIES BE LIABLE TO ANY ENTITY FOR ANY DIRECT, INDIRECT, SPECIAL, CONSEQUENTIAL OR OTHER DAMAGES (INCLUDING, WITHOUT LIMITATION, ANY LOST PROFITS, BUSINESS INTERRUPTION, LOSS OF INFORMATION OR PROGRAMS OR OTHER DATA ON YOUR INFORMATION HANDLING SYSTEM) THAT ARE RELATED TO THE USE OF, OR THE INABILITY TO USE, THE CONTENT, MATERIALS, AND FUNCTIONS OF THE SITE OR ANY LINKED WEBSITE, EVEN IF COACHCOMM IS EXPRESSLY ADVISED OF THE POSSIBILITY OF SUCH DAMAGES.

Changes
CoachComm reserves the right, at its sole discretion, to change, modify, add or remove any portion of this Agreement in whole or in part, at any time. Changes in this Agreement will be effective when notice of such change is posted. Your continued use of the Site after any changes to this Agreement are posted will be considered acceptance of those changes.

CoachComm may terminate, change, suspend or discontinue any aspect of the CoachComm Site, including the availability of any features of the Site, at any time. CoachComm may also impose limits on certain features and services or restrict your access to parts or all of the Site without notice or liability. CoachComm may terminate the authorization, rights and license given above and, upon such termination, you shall immediately destroy all Materials.

International Users and Choice of Law
This Site is controlled, operated and administered by CoachComm from its offices within the United States of America. CoachComm makes no representation that materials at this site are appropriate or available for use at other locations outside of the United States and access to them from territories where their contents are illegal is prohibited. You may not use the Site or export the Materials in violation of U. S. export laws and regulations. If you access this Site from locations outside of the United States, you are responsible for compliance with all local laws. These Terms and Conditions of use shall be governed by the laws of the State of New York, without giving effect to its conflict of laws provisions.

This Agreement constitutes the entire agreement between CoachComm and you with respect to your use of the Site. Any cause of action you may have with respect to your use of the Site must be commenced within one (1) year after the claim or cause of action arises. If for any reason a court of competent jurisdiction finds any provision of the Agreement or portion thereof, to be unenforceable, that provision shall be enforced to the maximum extent permissible so as to affect the intent of the Agreement, and the remainder of this Agreement shall continue in full force and effect.

Copyright and Trademark Information
CoachComm, The CoachComm logo, Tempest, Tempest NG, Tempest FX, Connex, PowerEdit, QuickEdit and all other trademarks, unless otherwise noted, are owned or licensed by CoachComm and its subsidiaries and/or partners. All other brand names, product names, or trademarks belong to their respective holders. Connex is a registered trademark of CoachComm, LLC. ®

Adobe®, Acrobat® and Reader® are either registered trademarks or trademarks of Adobe Systems Incorporated in the United States and/or other countries – for further details please see http://www.adobe.com.

Macromedia® and Flash® are trademarks or registered trademarks of Macromedia, Inc. in the United States and/or other countries – for further details please see http://www.macromedia.com.

Microsoft®, Word®, Excel®, PowerPoint®, and Windows® are either registered trademarks or trademarks of Microsoft Corporation in the United States and/or other countries – for further details please see http://www.microsoft.com.

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