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Hours: 8 a.m. - 5 p.m. Monday-Friday [CST]
*All Connex products entered an end-of-life phase in 2019. Support of this product and its parts is scheduled to end December 31, 2024. For more information on CoachComm’s newest products and technology, contact our sales team at email@example.com
Frequently asked questions
Why do we need to recondition our headset system?
The wear and tear of a single football season can be extremely tough on your headset system. Because your headsets are a valuable investment for your team, it is important that you properly care for your headsetsduring the season as well as leading up to the season.We recommend annual maintenance (reconditioning) for headset systems prior to the season so asto ensure your system is game-day ready! We’ve provided some information below to help detail what is involved in sending your headsets in for reconditioning.
How do we send in our equipment for reconditioning?
Contact Customer Service by emailing firstname.lastname@example.org or by calling 1.800.749.2761. You’ll be issued a Return Material Authorization (RMA) number and asked to complete a Service Request Form (SRF). We ask that you securely and carefully packyour equipment in its original shipping box or other similar container before shipping to prevent damage.
How long will it take to get my headset system back?
From the time of receipt, it takes an average of 10 days during our non-busy season to have your equipment ready. Equipment under warranty that is received by CoachComm between August 1 and October 31 by Wednesday of game week, will be repaired and returned to you in time for your next game.
If I have a question, who do I contact?
CoachComm’s office hours are Monday-Friday 8AM-5PM CST.
Poor Reception and Proper Antenna Placement
What things can potentially interfere with my headset communications during a game?
How do I position my external directional antenna for best results?
Why is my belt pack is not logging in to the command center?
- You can only have 5 wireless belt packs per command center.
- Belt pack has not been properly paired to command center. This will require the command center and belt pack to be sent in for proper pairing.
- Confirm that the belt pack turns on and is fully charged.
Why can others hear me, but I can’t hear them or vice versa?
- Check volume level on the belt pack.
- Check to see of your talk button is on.
- Swap out the headset to see if that corrects the problem. If so you have a defective headset.